Company verification
Who we are, how we're registered, and how to reach the right team for support, takedowns, complaints, refunds, advertising, or law-enforcement matters. This page exists so buyers, sellers, partners, and regulators can verify 365 MotorSales Philippines is a real, contactable, accountable operator under Philippine e-commerce law.
- Legal business name
- 365 MotorSales Philippines
- Trading name
- 365 MotorSales
- Registration type
- Philippine business registered under the Internet Transactions Act of 2023 (RA 11967) as an e-marketplace operator. DTI / SEC / BIR documents available on request to legal@365motorsales.com.
- Registered address
- Metro Manila, Philippines
- Website
- www.365motorsales.com
- Customer support
- support@365motorsales.com
We do not publish DTI / SEC / BIR registration numbers in plaintext on the public page to limit identity-spoofing risk. Verified copies of all certificates are shared by email with regulators, banks, payment processors, dealer applicants, and ad buyers on written request.
- General support
- support@365motorsales.com · Help Center · Contact form
- Legal & compliance
- legal@365motorsales.com
- Data Protection Officer (DPO)
- privacy@365motorsales.com — for access, correction, erasure, objection, and complaints under RA 10173 (Data Privacy Act). See our Privacy Policy.
- Trust & safety / takedowns
- trust@365motorsales.com · file a public report at /report
- Advertising / partnerships
- advertising@365motorsales.com · Rate card
- Business partners (services, towing, inspection)
- partners@365motorsales.com
- Law enforcement / lawful disclosure
- legal@365motorsales.com — please send a formal request on agency letterhead. We respond to lawful process under RA 10175 (Cybercrime Prevention Act) and RA 10173 (Data Privacy Act), and may require subpoena or court order for non-emergency disclosures of user data.
- Start at the Help Center or submit a support ticket from /contact. Standard reply target: 1 business day.
- If you are not satisfied with the first response, reply on the same ticket and request escalation to a supervisor. A senior agent will respond within 3 business days.
- Unresolved after escalation: email legal@365motorsales.com with the ticket reference for a final internal review within 10 business days.
- External remedies (RA 11967): the DTI E-Commerce Bureau accepts marketplace complaints, and the National Privacy Commission accepts data-privacy complaints.
365 MotorSales is a marketplace operator. Vehicle, parts, and service transactions happen directly between buyer and seller off-platform, so we do not refund private-party sale prices. We do issue refunds for Platform fees we charge directly — boosts, dealer subscriptions, featured business profiles, sponsored ad placements, and inspection/transaction-assist add-ons — as set out in our Refund Policy.
- Request a refund from Dashboard → Billing or by emailing legal@365motorsales.com with the receipt or payment ID.
- Reviewed within 5 business days; approved refunds return to the original payment method.
- Disputes can be escalated to your card issuer / GCash / Maya, and ultimately to the DTI under RA 11967 and RA 7394 (Consumer Act).
We act on notices about scam listings, prohibited items, intellectual-property infringement, defamation, impersonation, stolen vehicles, and other unlawful content under RA 11967 §22 (notice-and-takedown duties of e-marketplaces).
- File a report at /report or email trust@365motorsales.com. Include the listing URL, the alleged violation, and any evidence (screenshots, police reports, IP rights proof).
- Triaged within 1 business day. Clear violations are de-listed immediately; borderline cases get a 48-hour seller response window.
- Listing owners may appeal a takedown by replying to the notification email within 10 days. Final decisions are made by our Trust & Safety lead.
- Repeat offenders are permanently banned and, where required, reported to the DTI, NBI Cybercrime Division, or PNP-ACG.
Paid placements (homepage hero, category banners, sidebar tiles, featured directory profiles, newsletter slots, sponsored Academy cards) are clearly labelled "Sponsored", "Featured", or "Ad". Editorial rankings and search results are not for sale. Our public rate card lives at /advertise.
Some links in our Shop and Academy are affiliate links — when you buy through them, 365 MotorSales may earn a small commission at no extra cost to you. Full details: /affiliate-disclosure.
- We do not sell user contact data to advertisers.
- We do not act as broker, escrow, shipper, financier, or insurer.
- Verified business badges require checked DTI/SEC/BIR documents.
- We publicly warn buyers about full-upfront-payment and off-platform pressure tactics.
Notice an inaccuracy on this page? Email legal@365motorsales.com and we'll correct it within 5 business days and log the change in the "Last updated" date at the top of this page.